How requests flow to the CTI Server
Requests are actions that the user performs on the CTI toolbar such as answer a call or hang up a call. For OpenCTI, requests are sent from the CTI toolbar to the OpenCTI interface layer which passes the request to the OpenCTI adapter layer. The adapter implementation is responsible for utilizing a Pega Integration Connector that sends the request to the CTI server.
The following flow chart gives you a high level overview of the request flow.
The implemented request activity formats the request data and uses a Pega Platform8.6 integration connector rule to send the request to the CTI server. For example, if the CTI server provides a REST API, the implementation request activity formats the request data and calls the REST connector to forward the request to the CTI server.
Previous topic OpenCTI class structure Next topic Handling Events from the CTI server