Implementing Simple Telephony
The simple telephony mode is intended for users who wish to receive screenpops, but use a different tool for call control operations, for example, placing calls on hold or transferring calls, and agent-state management. To implement simple telephony, you need to handle the below requests.
- Handling login requests
- Handling logout requests
- Handling incoming calls and call treatment
- Passing call data to the clipboard
- Implementing call answering
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