Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

The transferInitiate activity

Updated on October 7, 2021

The transferInitiate activity is used to initiate a warm transfer call.

This activity requests a consultation call to another party which places the active call on hold. This activity uses the CallID and the DestinationNumber properties to complete the request.

  1. Map the CallID and HeldCallID properties of the OpenCTI adapter page to the corresponding request parameters of the Pega Platform 8.6 integration connectors.
  2. Build a request appropriate for your connector.
  3. Invoke the appropriate request to the CTI server using Pega Platform 8.6 integration connector.
  4. Identify errors and handle it as discussed in Handling Errors.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us