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Configuring request error messages

Updated on December 28, 2022

Configure messages for the most common errors that a CSR might encounter when they send a desktop request from the Call Control Panel to the Computer Telephony Integration (CTI) server. When an error occurs, the CSR desktop displays an error message.

When you encounter an error with an activity that you invoke in the Call Control Panel, configure the error message by using the Activity-Set-Status method.
  1. In Dev Studio, copy the error message to the pyStatusMessage and pyPegaCTIError properties.
  2. In the header of Dev Studio, search for and select the Activity-Set-Status method.
  3. In the Severity to Fail field, set the severity of the error.
  4. In the Message field, enter the error text.
    Result: The CSR desktop displays the error message.
  5. Exit the activity.
Result: For events that you receive from the CTI server, Pega Call saves errors in the Pega Platform version 8.7 logs and aborts event processing.

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