Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

Getting started with OpenCTI

Updated on December 28, 2022

Pega Call provides integration with third-party computer-telephony integration (CTI) systems. By using the OpenCTI architecture, you can create integrations between Pega Call and telephony systems.

You can integrate Pega Call with a CTI server in a server-side integration with integration connectors, or through client-side integration with the OpenCTI framework. For more information about a client-side integration, see the Developer Guide for Client-side Integration.

Note:

When you build an integration of Voice AI and Pega Customer Service, your custom connector or adapter produces additional events, similar to the Pega Call call control events in the full telephony mode.

Tags

Pega Call 8.7

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Visit the Support Center

Did you find this content helpful?

Yes
No

Want to help us improve this content?
Suggest an edit

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us