Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Handling incoming call events

Updated on December 28, 2022

Configure Pega Platform version 8.7 to receive incoming call events from the Computer Telephony Integration (CTI) server.

Before you begin: Create a Pega Platform version 8.7 integration service.

Simple telephony mode requires Alerting, Ringing, Offering, and Delivered events.

For an incoming call, the CTI server maps EventName to the Offering event. This mapping uses the SetEventType decision tree.

For more information, see Handling events from the CTI server.

  1. In the header of Dev Studio, search for the SetEventType decision tree.
  2. Copy the decision tree to the OpenCTI adapter class.
  3. Modify the decision steps to map the event names appropriately.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us