Simple telephony mode requires Alerting, Ringing, Offering, and Delivered events.

For an incoming call, the CTI server maps EventName to the Offering event. This mapping uses the SetEventType decision tree.

For more information, see Handling events from the CTI server.

1. In the header of Dev Studio, search for the SetEventType decision tree.
2. Copy the decision tree to the OpenCTI adapter class.
3. Modify the decision steps to map the event names appropriately.