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Implementing the blindTransfer activity

Updated on December 28, 2022

Pega Call uses the blindTransfer activity to transfer a call in a single step.

This activity uses the CallID and the DestinationNumber properties to complete the request.

  1. In Dev Studio, map the CallID and DestinationNumber properties of the OpenCTI adapter page to the corresponding request parameters of the Pega Platform 8.7 integration connectors.
  2. Build a request that is appropriate for your connector.
  3. Invoke the appropriate request to the CTI server by using an integration connector for Pega Platform version 8.7.
  4. Identify and resolve errors.
    For more information, see Handling Errors.

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