Implementing the blindTransfer activity
Pega Call uses the blindTransfer activity to transfer a call in a single step.
This activity uses the CallID and the DestinationNumber properties to complete the request.
- In Dev Studio, map the CallID and DestinationNumber properties of the OpenCTI adapter page to the corresponding request parameters of the Pega Platform 8.7 integration connectors.
- Build a request that is appropriate for your connector.
- Invoke the appropriate request to the CTI server by using an integration connector for Pega Platform version 8.7.
- Identify and resolve errors.For more information, see Handling Errors.
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