Implementing the conferenceCall activity
Pega Call uses the conferenceCall activity to place and complete a conference call.
This activity uses the CallID and the HeldCallId properties to complete the request.
- In Dev Studio, map the CallID and HeldCallID properties of the OpenCTI adapter page to the corresponding request parameters of the Pega Platform version 8.7 integration connectors.
- Build a request that is appropriate for your connector.
- Invoke the appropriate request to the CTI server by using an integration connector for Pega Platform version 8.7.
- Identify and resolve errors.For more information, see Handling Errors.
Previous topic Implementing the conferenceInitiate activity Next topic Implementing the dropParty activity