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Implementing the conferenceInitiate activity

Updated on December 28, 2022

Pega Call uses the conferenceInitiate activity to initiate a conference call. This activity requests a consultation call to another party during an active call, which places the active call on hold.

This activity uses the CallID and the DestinationNumber properties to initiate the request to the Computer Telephony Integration (CTI) server.

  1. In Dev Studio, map the CallID and DN properties of the OpenCTI adapter page to the corresponding request parameters of the Pega Platform version 8.7 integration connectors.
  2. Build a request that is appropriate for your connector.
  3. Invoke the appropriate request to the CTI server by using an integration connector for Pega Platform version 8.7.
  4. Identify and resolve errors.
    For more information, see Handling Errors.

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