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Implementing the dropParty activity

Updated on December 28, 2022

Pega Call uses the dropParty activity when a member of the party in a conference call decides to drop off the call.

Before you begin: Ensure that you have the CallID and PartyToRemove properties on the adapter page.

This activity uses the CallID and the Party properties to initiate the request to the Computer Telephony Integration (CTI) server.

  1. In Dev Studio, map the CallID and Party properties of the OpenCTI adapter page to the corresponding request parameters of the Pega Platform 8.7 integration connectors.
  2. Build a request that is appropriate for your connector.
  3. Invoke the appropriate request to the CTI server by using an integration connector for Pega Platform version 8.7.
  4. Identify and resolve errors.
    For more information, see Handling Errors.

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