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Implementing the hangUpCall activity

Updated on December 28, 2022

Pega Call uses the hangUpCall activity to release an active call from the established state. This activity uses the device number (DN) property to send the hang call request to the Computer Telephony Integration (CTI) server.

If the system successfully releases the call, the state of the call changes to released. If the hangup call request is unsuccessful, the CTI server returns an error to the Call Control Panel.

  1. In Dev Studio, map the DN property of the OpenCTI adapter page to the corresponding request parameters of the Pega Platform 8.7 integration connectors.
  2. Build a request appropriate for your connector.
  3. Invoke the appropriate request to the CTI server by using the integration connector for Pega Platform version 8.7.
  4. Identify and resolve errors.
    For more information, see Handling Errors.

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