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Implementing the holdCall activity

Updated on December 28, 2022

Pega Call uses the holdCall activity to put an ongoing call on hold. This activity uses the HeldCallId and the CallId properties to place the hold call request to the Computer Telephony Integration (CTI) server.

Before you begin:

Set the HeldCallId and CallId properties in the primary page of the clipboard.

Note: If you do not set the CallID property before initiating this activity, the CTI server returns an error to the Call Control Panel.

  1. In Dev Studio, map the HeldCallID and DN properties of the OpenCTI adapter page to the corresponding request parameters of the Pega Platformversion 8.7 integration connectors.
  2. Build a request that is appropriate for your connector.
  3. Invoke the appropriate request to the CTI server by using the integration connector forPega Platform version 8.7.
  4. Identify and resolve errors..
    For more information, see Handling Errors.

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