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Implementing the makeCall activity

Updated on December 28, 2022

Pega Call uses the makeCall activity to place a new call to a destination number that you specify on the adapter page. This activity uses call variables such as DestinationNumberto send the new call request to the Computer Telephony Integration (CTI) server.

If the system successfully places the call, the CTI server does not return any data. If the request is unsuccessful, the CTI server returns an error to the Call Control Panel.

  1. In Dev Studio, map the DestinationNumber property of the OpenCTI adapter page to the corresponding request parameters of the Pega Platform 8.7 integration connectors.
  2. Build a request that is appropriate for your connector.
  3. Invoke the appropriate request to the CTI server by using the integration connector for Pega Platform version 8.7.
  4. Identify and resolve errors.
    For more information, see Handling Errors.

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