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Implementing the sendDTMF activity

Updated on December 28, 2022

Pega Call uses the sendDTMF activity to send dual-tone, multi-frequency DTMF tones while a call is on hold. If the request is unsuccessful, then the Computer Telephony Integration (CTI) server returns an error to the Call Control Panel.

  1. In Dev Studio, map the CallID and DN properties of the OpenCTI adapter page to the corresponding request parameters of the Pega Platform 8.7 integration connectors.
  2. Build a request appropriate for your connector.
  3. Invoke the appropriate request to the CTI server by using the integration connector for Pega Platform version 8.7.
  4. Identify and resolve errors.
    For more information, see Handling Errors.

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