Pega Call uses the transferCall activity to complete the call transfer from one CSR to another in a warm transfer call.
This activity uses the CallID property to identify the call that is put on hold and the consultCallId property to temporarily hold the caller details of the transferred call.
- In Dev Studio, map the CallID and HeldCallID properties of the OpenCTI adapter page to the corresponding request parameters of the Pega Platform 8.7 integration connectors.
- Build a request that is appropriate for your connector.
- Invoke the appropriate request to the CTI server by using an integration connector for Pega Platform version 8.7.
- Identify and resolve errors.For more information, see Handling Errors.