Implementing the transferInitiate activity
Pega Call uses the transferInitiate activity to initiate a warm transfer call. A warm transfer is a call between the customer and a CSR where the CSR transfers an active call to another CSR through an alert.
This activity requests a consultation call to another party which places the active call on hold. This activity uses the CallID and the DestinationNumber properties to complete the request.
- In Dev Studio, map the CallID and HeldCallID properties of the OpenCTI adapter page to the corresponding request parameters of the Pega Platform 8.7 integration connectors.
- Build a request that is appropriate for your connector.
- Invoke the appropriate request to the CTI server by using an integration connector for Pega Platform version 8.7.
- Identify and resolve errors.For more information, see Handling Errors.
Previous topic Implementing the dropParty activity Next topic Implementing the transferCall activity