Before you begin, ensure that you complete the following items:

• Review and understand the following information:
  • telephony and contact center terminology and architecture.
  • Pega Call framework.
  • Pega Platform framework.
  • the third-party telephony system of your choice and the API that is used to integrate with it.
• Install the latest version of Pega Call in your system. For more information, see the Pega Call Installation guide on Pega Documentation.
• Obtain appropriate access to the CTI server which you are connecting
• Set up a lab environment with telephony and a contact center configured, for example, telephones, users, and queues.
• Check that you have stable network connectivity.