This section describes how to create different CTI links that Pega Call supports. This section does not describe classic and remote links because Pega Call version 8.6 does not support these links for new customers. For information about these links, refer to the documentation for Pega Call 8.5 or earlier.
The fields that are available during CTI link setup depend on the link that you select. If a field is required, an asterisk appears beside that field.
For all CTI links, additional configuration is available in Dev Studio. For more information, see Configuring advanced CTI features.