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Adding custom attributes for Genesys Cloud CX links

Updated on July 21, 2022

Configure custom attributes in your computer telephony integration (CTI) link to request the associated data from Genesys Cloud CX. With these attributes, display custom details in the screen pop for incoming calls, allow CSRs to transfer interactions with calls (voice and data transfer), and enable server-side logging in your Pega Call implementation.

Before you begin: Download the framework.js file in the rule-file-text class, merge it with your developed framework.js file, and then redeploy your contact center instance. For more information, see documentation on Adding a private Genesys Cloud embedded framework integration in the Genesys Cloud Resource Center.
Note: This feature applies to Genesys Cloud CX links.

For more information about configuring embedded UI links, including Genesys Cloud CX links, see .

  1. On the CTI link setup landing page, click the name of your Genesys Cloud CX link.
  2. In the Connection section, enter the details of the custom attributes:
    Display custom attributes on the screen pop for incoming calls
    1. In the Property field, enter customAttributes.
    2. In the Value field, enter <comma_separated_list_of_custom_attribites_for_screen_pop>.
    Define the details that are required for voice and data transfer
    1. In the Property field, enter customAttributes.
    2. In the Value field, enter PT_TransferContext,userCPMInteractionID,userOldCallId.
      Note: The PT_TransferContext attribute is defined in Genesys Cloud CX, and Pega Call populates the userCPMInteractionID and userOldCallId attributes.
    Enable server-side logging
    1. In the Property field, enter a label, for example, enableServerSideLogging.
    2. In the Value field, enter true.

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