Adding Embedded UI links
The Embedded UI link is a generic connector that supports building custom client-to-server integrations for computer telephony integration (CTI) systems with embedded, third-party user interfaces, including Amazon Connect, Five9, and Genesis Cloud CX integrations.
- In the navigation pane of App Studio, click .
- In the list of CTI settings, click CTI link setup.
- On the CTI link setup page, click Add new link.
- Enter a name and description for the link.
- In the Link list, select Embedded
UI.
Result: The page displays additional settings specific to embedded UI links. - In the Connection section, enter the connection
details:
- In the Javascript object field, enter the
JavaScript object that implements the connector:
- For Amazon Connect embedded UI, enter
pega.cti.embeddedApi.AWSConnect. - For Five9 embedded UI, enter
pega.cti.embeddedApi.Five9. - For Genesys Cloud embedded UI, enter
pega.cti.embeddedApi.GenesysCloud.
- For Amazon Connect embedded UI, enter
- In the Server URL field, enter the URL of the
primary server.
For example: For example, for Genesys Cloud CX links, you might enter https://apps.mypurecloud.com/crm/embeddableFramework.html or a different URL based on your Amazon Web Services (AWS) region. For more information, see documentation about AWS regions for Genesys Cloud deployment in the Genesys Cloud Resource Center. - For Genesys Cloud CX links, define custom attributes to enable various features for these links. For more information, see Adding custom attributes for Genesys Cloud CX links.
- In the Javascript object field, enter the
JavaScript object that implements the connector:
- Confirm your updates by clicking Save.
Once you set up a CTI link, you can configure switch capabilities and set up diagnostic logging for the link.
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