Adding Genesys Web Services links
The Genesys Web Services link is an API-based connector that connects a Pega computer telephony integration (CTI)-enabled desktop to a Genesys web server. This is an out-of-the-box link that Pega Call provides for Genesys Web Services embedded UI CTI connections.
- In the navigation pane of App Studio, click .
- In the list of CTI settings, click CTI link setup.
- On the CTI link setup page, click Add new link.
- Enter a name and description for the link.
- In the Link list, select Genesys Engage (Web Services).
- In the Javascript object field, enter the JavaScript object that implements the connector.
- In the Primary server url field, enter the URL of the primary server.
- Confirm your updates by clicking Save.
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