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Adding OpenCTI Desktop links

Updated on June 4, 2021

The OpenCTI Desktop link is a generic, API-based connector that supports building custom client-to-server integrations.

If you are using Cisco Finesse or Genesys Engage Platform SDK, use the specialized integrations that Pega Call provides for these links instead. For more information, see Adding Cisco Finesse links or Adding Genesys Engage (Platform SDK) links.
  1. In the navigation pane of App Studio, click SettingsPega Call.
  2. In the list of computer telephony integration (CTI settings), click CTI link setup.
  3. On the CTI link setup page, click Add new link.
  4. Enter a name and description for the link.
  5. In the Link list, select OpenCTI Desktop.Result: The page displays additional settings specific to OpenCTI Desktop links.
  6. In the Javascript object field, enter the JavaScript object that implements the connector.
  7. In the Primary server url field, enter the URL of the primary host server.
  8. In the Failover server url field, enter the URL of the secondary host server.
  9. Confirm your updates by clicking Save.
Result: The new link is displayed in the summary table on the CTI link setup home page. For more information about the summary table and the actions that you can perform on existing CTI links, see Available actions for existing links.

Once you set up a CTI link, you can configure switch capabilities and set up diagnostic logging for the link.

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