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Adding OpenCTI Server links

Updated on June 4, 2021

The OpenCTI Server link is a generic, API-based connector that supports building custom server-to-server integrations.

  1. In the navigation pane of App Studio, click SettingsPega Call.
  2. In the list of computer telephony integration (CTI) settings, click CTI link setup.
  3. On the CTI link setup page, click Add new link.
  4. Enter a name and description for the link.
  5. In the Link list, select OpenCTI Server.
    Result: The page displays additional settings specific to OpenCTI Server links.
  6. In the Implementation class field, select the class that you want to use for implementation..
  7. Confirm your updates by clicking Save.
Result: The new link is displayed in the summary table on the CTI link setup home page. For more information about the summary table and the actions that you can perform on existing CTI links, see Available actions for existing links.

Once you set up a CTI link, you can configure switch capabilities and set up diagnostic logging for the link.

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