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This appendix lists topics in the Pega Call Implementation Guide
that apply to all computer telephony integration (CTI) links, and topics that apply to
specific CTI link(s).
Depending on your CTI provider and the features that you want to use, review the
appropriate combination of the generic topics and CTI link-specific topics to configure
your Pega Call environment.
The following topics in the Pega Call Implementation Guide
apply to all CTI links:
This section lists topics that are relevant to specific CTI links.
In addition to the topics listed for your provider here, you should review the list of
features supported for each CTI provider in the Pega Call section of the Pega Customer Service Product Overview.
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