Pega Call offers a core configuration for all supported computer
telephony integration (CTI) environments, as well as configurations and CSR features that
vary per CTI environment.
For an overview of the steps to implement Pega
Call, see Pega Call
Configuration features per CTI link type
Aside from Pega Call configurations that are applicable to all
computer telephony integration (CTI) links, like setting up the server connection,
configuring device capabilities and call treatment, and configuration wizard capabilities,
you can configure additional features that are available for your CTI link type.
Configuration features availability per CTI link type
CSR configuration features per CTI link type
The Pega Call telephony features available to CSRs depend on
your computer telephony integration (CTI) link type.
For information about specific features of Pega Call that
are supported for each CTI platform, see the Pega Call Feature Matrix.