Editing CTI links
Make changes to the configuration of a computer telephony integration (CTI) link by editing the link from App Studio or Dev Studio.
You can edit the basic configuration of a CTI link in App Studio. However, for advanced features that are only
available in Dev Studio, you can only make the edits
in Dev Studio.
Some fields are not editable. For example, the Link field in the CTI link setup page for a link in App Studio, which displays the link type that you selected while creating the link.
Editing CTI links in App Studio
Edit the basic configuration of a CTI link in App Studio.
- In the navigation pane of App Studio, click .
- In the list of CTI settings, click CTI link setup.
- On the CTI link setup page, click the name of the CTI link that you want to edit, and make the required changes.
- Confirm your updates by clicking Save.
Editing CTI links in Dev Studio
To edit features that are only available in Dev Studio, make changes to the CTI link rule form in Dev Studio.
- In the header of Dev Studio, click .
- On the CTI Links tab, in the Actions list for the CTI link that you want to edit, click Edit.
- Navigate to the tab containing the configuration that you want to edit, and
then make your changes.For example, to associate a phone book with a CTI link, navigate to the Phone books tab.
- Confirm your updates by clicking Save.
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