Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Retrieving business data from additional sources

Updated on June 4, 2021

To retrieve customer data from additional sources before a screen pop displays or call processing starts, override the pyPrefetch activity from your call class with the properties that you want to include from the additional source.

When a call arrives, Pega Call receives computer telephony integration (CTI) data that is gathered in the telephony system, and executes the pyPrefetch activity from your call class (for example, ChannelServices-Interaction-Call or PegaCA-CTI-Call).

Because the activity is executed on a service rather than a user thread, ensure that your rule changes are saved in the correct application that is specified in the CTIService access group.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us