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Viewing CTI server details

Updated on June 4, 2021

You can view details about the computer telephony integration (CTI) endpoints (servers) providing service to the link on the Pega Call: Administration & Configuration page in Dev Studio.

For local CTI links, you can view the endpoints configured in primary and failover roles (in the Configured Role column), and the status of each connection. For each role, you can view the current session ID, and details of the devices that connected to the endpoint during the session. Only one endpoint can be connected at a time. The other endpoint is marked as unreachable even if there is a network connection to it. The Current Role column is not applicable to local CTI links.
  1. In the header of Dev Studio, click ConfigureChannel ServicesPega CallAdministration and Configuration.
  2. On the CTI Links tab, click the Expand icon in the row of the CTI link for which you want to view additional server details.

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