Adding Embedded UI links
The Embedded UI link is a generic connector that supports building custom client-to-server integrations for computer telephony integration (CTI) systems with embedded, third-party user interfaces, including Amazon Connect, Five9, and Genesis Cloud CX integrations.
- In the navigation pane of App Studio, click .
- In the list of CTI settings, click CTI link setup.
- On the CTI link setup page, click Add new link.
- Enter a name and description for the link.
- In the Link list, select Embedded UI.
- In the Connection section, enter the connection
details:
- In the Javascript object field, enter the
JavaScript object that implements the connector:
- For Amazon Connect embedded UI, enter
pega.cti.embeddedApi.AWSConnect
. - For Five9 embedded UI, enter
pega.cti.embeddedApi.Five9
. - For Genesys Cloud embedded UI, enter
pega.cti.embeddedApi.GenesysCloud
.
- For Amazon Connect embedded UI, enter
- In the Server URL field, enter the URL of the primary server.
- For Genesys Cloud CX links, define custom attributes to enable various features for these links. For more information, see Adding custom attributes for Genesys Cloud CX links.
- In the Javascript object field, enter the
JavaScript object that implements the connector:
- Click Save.
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