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Adding Embedded UI links

Updated on August 22, 2022

The Embedded UI link is a generic connector that supports building custom client-to-server integrations for computer telephony integration (CTI) systems with embedded, third-party user interfaces, including Amazon Connect, Five9, and Genesis Cloud CX integrations.

  1. In the navigation pane of App Studio, click SettingsPega Call.
  2. In the list of CTI settings, click CTI link setup.
  3. On the CTI link setup page, click Add new link.
  4. Enter a name and description for the link.
  5. In the Link list, select Embedded UI.
    Result: The page displays additional settings specific to embedded UI links.
  6. In the Connection section, enter the connection details:
    1. In the Javascript object field, enter the JavaScript object that implements the connector:
      • For Amazon Connect embedded UI, enter pega.cti.embeddedApi.AWSConnect.
      • For Five9 embedded UI, enter pega.cti.embeddedApi.Five9.
      • For Genesys Cloud embedded UI, enter pega.cti.embeddedApi.GenesysCloud.
    2. In the Server URL field, enter the URL of the primary server.
      For example: For example, for Genesys Cloud CX links, you might enter or a different URL based on your Amazon Web Services (AWS) region. For more information, see documentation about AWS regions for Genesys Cloud deployment in the Genesys Cloud Resource Center.
    3. For Genesys Cloud CX links, define custom attributes to enable various features for these links. For more information, see Adding custom attributes for Genesys Cloud CX links.
  7. Click Save.
Result: The new link is displayed in the summary table on the CTI link setup home page. For more information about the summary table and the actions that you can perform on existing CTI links, see Available actions for existing links.

Once you set up a CTI link, you can configure switch capabilities and set up diagnostic logging for the link.

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