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Adding Genesys Web Services links

Updated on March 31, 2022

The Genesys Web Services link is an API-based connector that connects a Pega computer telephony integration (CTI)-enabled desktop to a Genesys web server. This is an out-of-the-box link that Pega Call provides for Genesys Web Services embedded UI CTI connections.

  1. In the navigation pane of App Studio, click SettingsPega Call.
  2. In the list of CTI settings, click CTI link setup.
  3. On the CTI link setup page, click Add new link.
  4. Enter a name and description for the link.
  5. In the Link list, select Genesys Engage (Web Services).
    Result: The page displays additional settings specific to Genesys Web Services links.
  6. In the Javascript object field, enter the JavaScript object that implements the connector.
  7. In the Primary server url field, enter the URL of the primary server.
  8. Click Save.
Result: The new link is displayed in the summary table on the CTI link setup home page. For more information about the summary table and the actions that you can perform on existing CTI links, see Available actions for existing links.

Once you set up a CTI link, you can configure switch capabilities and set up diagnostic logging for the link.

Tags

Pega Call 8.7

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