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Adding JTAPI links

Updated on March 31, 2022

The JTAPI link is a Java-based connector that connects the Pega Platform server to an Avaya AES server. This is an out-of-the-box integration that Pega Call provides for local Avaya AES connections.

  1. In the navigation pane of App Studio, click SettingsPega Call.
  2. In the list of computer telephony integration (CTI) settings, click CTI link setup.
  3. On the CTI link setup page, click Add new link.
  4. Enter a name and description for the link.
  5. In the Link list, select JTAPI.Result: The page displays additional settings specific to JTAPI links.
  6. Leave the Jtapi vendor field as is it is.
    The system automatically selects Avaya AES as the vendor.
  7. In the AES server host name field, enter the host name or IP address of the AES server.
  8. In the Port field, enter the port number to which Pega Call connects.
  9. In the TLink field, enter the name of the TLink on the Avaya AES server.
  10. In the AES User ID field, enter the unique identifier for the CTI user or connection on the CTI server.
  11. In the Password field, enter the password for the server connection.
  12. If you want Pega Call to attempt to connect to a secondary server if the connection to the primary server fails, select the Enable failover checkbox.
  13. If you have enabled failover, configure the failover settings:
    1. In the AES server host name field, enter the host name or IP address of the AES server.
    2. In the Port field, enter the port number to which Pega Call connects.
    3. In the TLink field, enter the name of the TLink on the Avaya AES server.
    4. In the AES user ID field, enter the unique identifier for the CTI user or connection on the CTI server.
    5. In the Password field, enter the password for the CTI server connection.
  14. In the Telephony switch field, select the telephony switch to which the T-Server connects.
  15. In the Reason Codes section, add one or more reason codes for an agent to indicate to the telephony switch why they are setting themselves as unavailable (not ready) for calls, or logging out of the CTI user interface.
  16. Click Save.
Result: The new link is displayed in the summary table on the CTI link setup home page. For more information about the summary table and the actions that you can perform on existing CTI links, see Available actions for existing links.

Once you set up a CTI link, you can configure switch capabilities and set up diagnostic logging for the link.

Tags

Pega Call 8.7

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