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Generating link-specific log files

Updated on December 9, 2021

Generate link-specific log files for one or more of your computer telephony integration (CTI) links to limit the events in a log file to a single CTI link. Link-specific log files are suitable for large, multi-site deployments. Generating a separate log file per site can make it easier troubleshoot issues at specific sites.

Note: This feature applies to the following computer telephony integration (CTI) links:
  • JTAPI (Avaya AES)
  • Cisco ICM/UCCE
  • Genesys Engage Platform SDK
  1. In the header of Dev Studio, click ConfigureChannel ServicesPega CallAdministration and Configuration.
  2. On the CTI Links tab, in the Actions list in the row of the CTI link for which you want to generate a separate log file, click Edit.
  3. On the Logging tab, in the Log Distribution field, select Separate log file for this CTI Link.
  4. In the Log Level field, select a logging level.
    Selecting Off as the log level prevents entries from being generated in the log.
  5. In the Appender Name field, retain the default name of the Log4j appender, which sends the log messages to the output destination.
    This field is auto-populated by the system. For common files for all CTI links, the name is PegaCTINew.log, and for separate files, the appender name is in the format CTI.<local-connector-type>.<link_name>, where local-connector-type is one of Avaya, Cisco, or Genesys link types.
  6. In the Appender Class Name field, specify the appender type
  7. In the table with appender properties, add configuration parameters for the Log4j appender, such as FileName, FileNamePattern, and MaxFileSize:
    1. Add the FileNamePattern property to specify the log file name pattern.
      If you include a dd element in the pattern, a log file is generated when the server starts each day.
    2. Add the MaxFileSize property to specify the maximum file size for a log file. When the log file reaches this size, the log rolls into a new file.
  8. Click Save.
Result: Your changes take effect the next time you restart the CTI link.

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