Pega Call Implementation Guide
Pega Call for Pega Platform provides computer telephony integration (CTI) to improve contact center operations.
For information about Pega Call features and configuration, see the following topics:
- Getting started with Pega Call
- Pega Call implementation path
- CTI link-specific features
- System requirements
- Creating the server connection
- Configuring device capabilities
- Configuring call treatment
- Customizing the call control panel
- Running the Pega Call configuration wizard
- Configuring call data
- Configuring phone books
- Configuring diagnostic logging
- Pega Call access permissions
- Configuring enhanced routing
- Configuring advanced CTI features
- Maintaining call objects
- Appendix: CTI link-specific configuration
Next topic Getting started with Pega Call