Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

Starting and stopping CTI links

Updated on December 9, 2021

Depending on your business requirements, you can deactivate (stop) an active computer telephony integration (CTI) link or activate (start) an inactive CTI link at any time.

Depending on whether a link is active or not, you will either be able to see the option to start a CTI link or to stop it, but not both.
  1. In the navigation pane of App Studio, click SettingsPega Call.
  2. In the list of CTI settings, click CTI link setup.
  3. On the CTI link setup page, click the More icon in the row of the link that you want to start or stop, and then click Start or Stop.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us