Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

Testing the connectivity of a CTI link

Updated on December 9, 2021

After configuring a computer telephony integration (CTI) link, you can use the Test Connectivity button to verify whether the configuration is valid and to confirm that Pega Call is able to connect with the CTI server.

  1. In the header of Dev Studio, click ConfigureChannel ServicesPega CallAdministration and Configuration.
  2. On the CTI Links tab, in the Actions list in the row of the CTI link that you want to test, click Edit.
  3. On the Link configuration tab, click Test Connectivity.
Result: A results window opens and displays the link status. If the link is not connected, it displays details of the error.

After the test, Pega Call immediately disconnects the link.

Tags

Pega Call 8.7

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Visit the Support Center

Did you find this content helpful?

Yes
No

Want to help us improve this content?
Suggest an edit

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us