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Pega Call Installation Guide

Updated on October 12, 2021

Pega Call™ provides telephony integration for Pega applications including Pega Customer Service.

This document provides technical guidance for installing Pega Call version 8.5. However, it does not detail steps that may be necessary to uniquely configure your solution for use in a specific environment.

Note: In Pega Call used with Pega Customer Service, Pega Call is automatically installed when you install Pega Customer Service. Do not install Pega Call independently if you installed Pega Customer Service. Ensure that both these applications are always on the same version.
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