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Pega Call in Pega Customer Service

Updated on April 29, 2022

Pega Call is available as a component of Pega Customer Service.

When you install Pega Customer Service, Pega Call is installed automatically.

Attention: Do not install Pega Call independently if you installed Pega Customer Service.

When you use Pega Call within Pega Customer Service, both applications are always on the same patch release version.

For example: If your Pega Customer Service version is 8.6.3, then your Pega Call version will also be 8.6.3.

For more information on Pega Call within Pega Customer Service, see Pega Call in Pega Customer Service Implementation Guide.

For more information on installing Pega Customer Service, see Pega CRM Installation Guide.

For more information on updating Pega Customer Service, see Pega CRM Update Guide.

For more information on integrating Pega Call with a computer telephony integration (CTI) platform in a client-side integration, see Developer Guide for Client-Side Integration.

For more information on integrating Pega Call with a CTI platform in a server-side integration, see Developer Guide for Server-side Integration.

Note: Pega Call is also available as a standalone product which you can integrate with your Pega application without Pega Customer Service. For more information on standalone Pega Call, see Pega Call Implementation Guide.

Tags

Pega Call 8.4 - 8.6

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