Pega Call in Pega Customer Service
Pega Call is available as a component of Pega Customer Service.
When you install Pega Customer Service, Pega Call is installed automatically.
When you use Pega Call within Pega Customer Service, both applications are always on the same patch release version.
For more information on Pega Call within Pega Customer Service, see Pega Call in Pega Customer Service Implementation Guide.
For more information on installing Pega Customer Service, see Pega CRM Installation Guide.
For more information on updating Pega Customer Service, see Pega CRM Update Guide.
For more information on integrating Pega Call with a computer telephony integration (CTI) platform in a client-side integration, see Developer Guide for Client-Side Integration.
For more information on integrating Pega Call with a CTI platform in a server-side integration, see Developer Guide for Server-side Integration.