Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

Modifying the service packages and access groups

Updated on October 12, 2021

If you have customized Pega Call™ rules accessed by service rules in a prior release, modify one or more of the following service packages or access groups. Reconfigure the service packages or access groups to suit your needs after updating Pega Call.

CTI Link typeService packageService access group
All CTI link typesCTICTIService
All CTI link typesScreenpopCTIService
Local or remote CTI linksCTILinkEventCTIService
Classic CTI link for GenesysGenesysTLibGenesysTLib
Remote CTI linksCTILinkRequestCTIService
Remote CTI linksCTIRemoteEventCTIService
AACC CTI linksCTIAACCLinkEvent1 through 10CTIService

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us