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Modifying the service packages and access groups

Updated on October 1, 2021

If you have customized Pega Call™ rules accessed by service rules in a prior release, modify one or more of the following service packages or access groups. Reconfigure the service packages or access groups to suit your needs after updating Pega Call.

CTI Link typeService packageService access group
All CTI link typesCTICTIService
All CTI link typesScreenpopCTIService
Local or remote CTI linksCTILinkEventCTIService
Classic CTI link for GenesysGenesysTLibGenesysTLib
Remote CTI linksCTILinkRequestCTIService
Remote CTI linksCTIRemoteEventCTIService
AACC CTI linksCTIAACCLinkEvent1 through 10CTIService

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