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Verifying your update

Updated on October 1, 2021

If you use a computer telephony integration (CTI) link engine, verify that Pega Call™ and the third-party Java archives (JAR files) are accessible after you have updated your application. If you have not already done so, restart the application server to ensure that Pega Call and the third-party Java archives are loaded into the Pega Platform.

Note: In Pega Call used with Pega Customer Service, ensure that both these applications are always on the same patch release version. For example, if your Pega Call version is 8.6.3, then your Pega Customer Service version needs to also be 8.6.3. When you update one of these applications, you need to update the other one as well.
  1. Log in to the application using your administrative privileges.
  2. In the header of Dev Studio, click ConfigureChannel ServicesPega CallAdministration and Configuration.
  3. Click the Version Information tab to display the version.
  4. Verify that the Pega Call Engine ( and the Channel Services Codeset (08-06-01) are accessible.
  5. If you use Avaya or Genesys CTI, verify that the corresponding third-party libraries are accessible.
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