Modifying the service packages and access groups
If you have customized Pega Call™ rules accessed by service rules in a prior release, modify one or more of the following service packages or access groups. Reconfigure the service packages or access groups to suit your needs after updating Pega Call.
Pega Call
Update Guide
| CTI Link type | Service package | Service access group |
| All CTI link types | CTI | CTIService |
| All CTI link types | Screenpop | CTIService |
| Local or remote CTI links | CTILinkEvent | CTIService |
| Classic CTI link for Genesys | GenesysTLib | GenesysTLib |
| Remote CTI links | CTILinkRequest | CTIService |
| Remote CTI links | CTIRemoteEvent | CTIService |
| AACC CTI links | CTIAACCLinkEvent1 through 10 | CTIService |
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