Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

Testing in the UAT environment

Updated on December 22, 2021

After you complete testing in a Test environment, it is common for large call centers to perform User Acceptance Testing (UAT) in a designated UAT environment, which could be a preproduction environment. UAT ensures that users will be able to successfully complete their work and meet business objectives.

Pega Care Management Implementation Guide
Note: Organizations that use Scrum for application development will complete less formal UAT as part of each sprint cycle.
  1. Verify the integrity of the UAT environment.
  2. Have the end-users (or business analysts acting as end-users) run scripts to test all scenarios, including boundary and exception testing. The end-users (trainers, managers, and directors), must then perform the following steps during UAT:
    1. Verify that there are no major issues.
    2. Review changes to understand the features.
    3. Customize the delegated rules (for example, coaching tips) as needed.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us