Configuring operating structure
Before you proceed with the creating of your application, you must configure your
operating structure. The operating structure is a tree that represents the business lines,
countries, branches, and booking entities that participate in your application, as well as
the work groups and work baskets that the application uses to manage and route the
work. Pega Client Lifecycle Management and KYC relies on the Operating Structure model that Pega Foundation for Financial Services provides to define how to route and organize the work within your
organization. The model includes two main components: If you installed the Pega FS sample application, you can use the sample taxonomy UPlus
Financial Services taxonomy as reference. At this point of the process, you do not need to define the whole structure upfront. You
can set the focus in defining a base taxonomy and in creating a branch that has at least
the first three levels of your taxonomy (for example, organization, business line, and
country). You can refer later on to these three entities during the creation of your
application. After the application is created, you can add the remaining entities that
may have been left outside in this initial configuration. Depending on whether you are working on a new environment or not, you will be in one of
the following scenarios: The operating structure is an asset that can be shared across different Financial
Services applications. Check first if you have the operating structure for your organization
already in the system. If you do not have any, you can create a new one by completing the
following steps: As the result of this process, the system creates a new organization entity
Data-Admin-Organization that is ready to sustain a new
operating structure. You should now define its taxonomy and its realization – see Defining the taxonomy of the
organization. If there is already an organization defined in your system and you want to use it as
the base of your operating structure, you should convert it first. As the result of this process, the system updates the selected
Data-Admin-Organization so that it can support a new operating structure. You
should now define its taxonomy and its realization – see Defining the taxonomy of the
organization. Use the Taxonomy tab to set up the blueprint for your
organizational chart. The taxonomy chart defines the types of entities that appear in
your organizational chart. All taxonomies must contain at least four default levels
(Financial Institution, Business Line, Jurisdiction, and Balance Sheet), but additional
levels can be created as required. The following table shows the different levels that can be used to build your
taxonomy: Use the Organization chart tab to define the specific business
lines, countries, branches, and booking entities that participate in your
application. Use the Add links to add new nodes to the tree. Depending on where
you are in the tree, the attributes that you must provide are different. You always need
to provide a name and an identifier. In elements of the second level (business lines),
you also must provide the financial business segment for that node (that, in the case of
specialized taxonomies, determines the taxonomy under that node), as well as a default
calendar and currency. The system initializes each of the new nodes with a set of departments and work queues.
You can use them as they come or modify them as per your business needs. After a node is created, you can edit it by clicking on the Creating a new operating structure
Converting an existing organization
Defining the taxonomy of the organization
Level Examples Description Financial Institution UPlus Financial Services Node that represents the top-level entity (your organization).
Cannot be modified. Business Line Retail Banking, Commercial Banking Represents the different types of business that your organization
manages. Geographical Americas, EMEA, APAC Main geographical regions in which your business is
present. Jurisdictional Australia, UAE, United States Jurisdictions or countries where your business is present and
that may have operating and regulatory implications. Balance Sheet New York, Sydney, Madrid Branches or booking entities used to commercialize your
products. Configure your operating structure
icon that appears at the right column of
the list.
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