Pega Client Lifecycle Management and KYC relies on the Operating Structure model that Pega Foundation for Financial Services provides to define how to route and organize the work within your organization. The model includes two main components:

• Taxonomy – Let users define a template with the different levels (for example, business line, country, branch, booking entity) that your organization manages per business segment. A taxonomy is an abstract view of your organization, a set of rules that define the structure of the actual organization.
• Operating structure – The actual realization of the taxonomy. The operating structure defines the operating model of your organization using the model and structure dictated by the taxonomy, and by referring to specific entities or your organization.

If you installed the Pega FS sample application, you can use the sample taxonomy UPlus Financial Services taxonomy as reference.

1. In the header of Dev Studio, click ConfigureFinancial ServicesOperating Structure, and select the Taxonomy tab.
2. In the View operational structure for field, select UPlus Financial Services and click Submit.

At this point of the process, you do not need to define the whole structure upfront. You can set the focus in defining a base taxonomy and in creating a branch that has at least the first three levels of your taxonomy (for example, organization, business line, and country). You can refer later on to these three entities during the creation of your application. After the application is created, you can add the remaining entities that may have been left outside in this initial configuration.

Depending on whether you are working on a new environment or not, you will be in one of the following scenarios:

• No organization has been created yet – If you are installing CLM/KYC of a fresh environment where no organization was created yet, you will need to create a new one and its taxonomy by following the instructions below (see Creating a new operating structure).
• An organization was created but with no taxonomy – If you are installing CLM/KYC in an environment that already has an organization but which taxonomy was not initialized, you will need to convert the organization and then create the appropriate taxonomy (see Converting an existing organization).
• An organization and its taxonomy was already created – If you already created a Operating Structure for other PFFS application and you want to reuse it for CLM/KYC, you just need to review that its taxonomy and implementation meets your needs. If required, you can make changes as described in Configure your operating structures. Otherwise, you can move on to the next topic.