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Data backup, data restoration, and data recovery for Pega Cloud GCP Early Access Program

Updated on August 31, 2022

This content applies only to Pega Cloud environments

This article is part of the Pega CloudGCP Early Access Subscription Documentation.


Pega Cloud production services provides various levels of backup and redundancy for client data, to provide full recovery of environments in the event of service disruption or failure. 

These services include both data recovery and data restoration.  Data recovery occurs when there is a failure of the primary database for some reason, and the database must fail over to the secondary database.  Data restoration occurs when the client requests that Pegasystems restore their database from backup.

Data recovery

Data recovery occurs when there is a failure of the primary database for some reason, and the database must fail over to the secondary database.  The Pega Cloud database replication service protects production environments by deploying a real-time database mirror in a different availability zone. Failover to the production mirror is automatic.

Data restoration from backup

A Pega Cloud subscription includes additional data management services, such as a data backup and restore service that continuously backs up the client’s data for each environment (up to 7 days). 

The Pega Cloud data backup service backs up client data in all sandbox and production environments on an ongoing basis..  The time required for a database backup restoration depends on the size of the deployed system. 

Pega Cloud reserves the right to update these restoration projections based on improvements to existing services, new services that Pega Cloud might offer, or any changes in the support of data or regular disaster recovery testing.

NOTE:  Backups are retained for restoration purposes only. They are not available for clients to access. 

The number of monthly data restorations Pega Cloud provides depends on the supported environment type: 

  • Production environments can receive unlimited, full data restoration. 
  • Non-production environments can receive up to three full database restorations per month. 

Pega Cloud restores complete backups only.  Pega recommends that a restoration copies backup data to the environment type of its source. For example, Pega recommends that a backup of a production environment be restored to a production environment. 

If the target environment requires more storage to support the amount of data being restored, it is the client’s responsibility to purchase the additional storage needed.

To request that a Pega Cloud database be restored from a prior backup, the client should open a service request through My Support Portal

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