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Deployment regions for Pega Cloud

Updated on February 27, 2023

This content applies only to Pega Cloud environments

This article is part of the Pega Cloud Subscription Documentation.

 

Clients select a Deployment Region in their client contract.  Within the selected Deployment Region, Pega deploys and operates the client’s Environment(s), Cloud Data Storage, Cloud File Storage, and Decision Data Storage (these concepts are further defined in Pega client agreements). 

Pega Cloud offers several additional cloud services that enhance Pega Intelligent Automation, 1:1 Customer Engagement, Customer Service, Sales Automation, and Client Onboarding.  The regions associated with these capabilities are paired with Pega’s Deployment Regions, based on proximity and data sovereignty.  Based on the client’s selected Deployment Region, additional services they subscribe to will be located in the appropriate paired region.

Clients may select one of the following available Deployment Regions. 

Americas

EMEA

APAC

AWS: Canada – Central

AWS: Germany - Frankfurt

AWS: Singapore

AWS: USA – Northern Virginia

AWS: Ireland - Dublin

AWS: Australia - Sydney

AWS: USA - Ohio

AWS: United Kingdom - London

AWS: Japan - Tokyo

AWS: USA – Northern California

AWS: France - Paris

AWS: India – Mumbai

AWS: USA – Oregon

AWS: Sweden – Stockholm

AWS: Hong Kong

AWS: Brazil – Sao Paolo

AWS: Italy – Milan

 

GCP: USA-Northern Virginia

AWS: Bahrain

 

GCP: USA-Oregon

GCP: United Kingdom-London

 

GCP: Canada-Montreal

GCP: Germany - Frankfurt

 

 

GCP: Belgium - St. Ghislain

 

"AWS-" denotes a region provided by Amazon Web Services.  "GCP-" denotes a region provided by Google Cloud Platform.

Service Deployment Regions

The following cloud services are available in the regions listed below and are chosen based on the client-selected Deployment Region.  For example, if a client chose the EMEA region AWS-Germany-Frankfurt for their selected Deployment Region, and also subscribed to Pega Workforce Intelligence, their WFI service would be deployed in the EMEA region of Ireland-Dublin.

Pega Workforce Intelligence is currently available to be deployed in the following regions:

Pega Workforce Intelligence

Service Deployment Region:

Pairs with the following client-selected Deployment Regions:

AWS: USA – Oregon

 

AWS: Canada – Central

AWS: Brazil – Sao Paolo

AWS: USA

  • Northern Virginia
  • Ohio
  • Northern California
  • Oregon

 

AWS: Ireland – Dublin

 

AWS: United Kingdom - London

 

AWS: Germany - Frankfurt

AWS: Ireland - Dublin

AWS: France - Paris

AWS: Sweden – Stockholm

AWS: Italy – Milan

AWS: Bahrain

 

AWS: Australia - Sydney

 

AWS: Singapore

AWS: Australia - Sydney

AWS: Japan - Tokyo

AWS: India – Mumbai

AWS: Hong Kong

 

 

Pega Digital Messaging is currently available to be deployed in the following regions:

Pega Digital Messaging

Service Deployment Region:

Pairs with the following client-selected Deployment Regions:

AWS: USA – Northern Virginia

 

AWS: Brazil – Sao Paolo

AWS: USA

  • Northern Virginia
  • Ohio
  • Northern California
  • Oregon

AWS: Singapore

AWS: Australia - Sydney

AWS: Japan - Tokyo

AWS: India – Mumbai

AWS: Hong Kong

 

AWS: Canada – Central

 

AWS: Canada – Central

 

AWS: Ireland – Dublin

 

AWS: United Kingdom - London

 

AWS: Germany - Frankfurt

AWS: Ireland - Dublin

AWS: France - Paris

AWS: Sweden – Stockholm

AWS: Italy – Milan

AWS: Bahrain

 

Pega Co-browse is currently available to be deployed in the following regions:

Pega Co-browse

Service Deployment Region:

Pairs with the following client-selected Deployment Regions:

AWS: USA – Northern Virginia

 

AWS: Brazil – Sao Paolo

AWS: USA

  • Northern Virginia
  • Ohio
  • Northern California
  • Oregon

AWS: Singapore

AWS: Australia - Sydney

AWS: Japan - Tokyo

AWS: India – Mumbai

AWS: Hong Kong

 

AWS: Canada – Central

 

AWS: Canada – Central

 

AWS: United Kingdom - London

 

AWS: United Kingdom - London

 

AWS: Ireland – Dublin

 

AWS: Germany - Frankfurt

AWS: Ireland - Dublin

AWS: France - Paris

AWS: Sweden – Stockholm

AWS: Italy – Milan

AWS: Bahrain

 

Legacy Web Chat (formerly Pega Chat) will service the following Deployment Regions out of these provider regions:

Legacy Web Chat

Service Deployment Region:

Pairs with the following client-selected Deployment Regions:

AWS: USA – Northern Virginia

 

AWS: Canada – Central

AWS: Brazil – Sao Paolo

AWS: USA

  • Northern Virginia
  • Ohio
  • Northern California
  • Oregon

 

AWS: Ireland – Dublin

 

AWS: United Kingdom - London

 

AWS: Germany - Frankfurt

AWS: Ireland - Dublin

AWS: France - Paris

AWS: Sweden – Stockholm

AWS: Italy – Milan

AWS: Bahrain

 

AWS: Australia - Sydney

 

AWS: Singapore

AWS: Australia - Sydney

AWS: Japan - Tokyo

AWS: India – Mumbai

AWS: Hong Kong

 

 

Pega Predictive Diagnostic Cloud is currently available to be deployed in the following regions:  

Pega Predictive Diagnostic CloudService Deployment Region:

Pairs with the following client-selected Deployment Regions:

AWS: USA – Northern Virginia

 

AWS: Canada – Central

AWS: Brazil – Sao Paolo

AWS: USA

  • Northern Virginia
  • Ohio
  • Northern California
  • Oregon

 

AWS: Singapore

AWS: Australia - Sydney

AWS: Japan - Tokyo

AWS: India – Mumbai

AWS: Hong Kong

 

AWS: Ireland – Dublin

 

AWS: United Kingdom - London

 

AWS: Germany - Frankfurt

AWS: Ireland - Dublin

AWS: France - Paris

AWS: Sweden – Stockholm

AWS: Italy – Milan

AWS: Bahrain

 

Pega Deployment Manager (v6) is currently available to be deployed in the following regions:  

Pega Deployment Manager

Service Deployment Region:

Pairs with the following client-selected Deployment Regions:

AWS: USA – Northern Virginia

 

AWS: Canada – Central

AWS: Brazil – Sao Paolo

AWS: USA

  • Northern Virginia
  • Ohio
  • Northern California
  • Oregon

 

AWS: United Kingdom - London

 

AWS: United Kingdom - London

 

AWS: Germany - Frankfurt

 

AWS: Germany - Frankfurt

AWS: Ireland - Dublin

AWS: France - Paris

AWS: Sweden – Stockholm

AWS: Italy – Milan

AWS: Bahrain

 

AWS: Australia - Sydney

 

AWS: Singapore

AWS: Australia - Sydney

AWS: Japan - Tokyo

AWS: India – Mumbai

AWS: Hong Kong

 

Pega Voice AI is currently available to be deployed in the following regions:  

Pega Voice AI

Service Deployment Region:

Pairs with the following client-selected Deployment Regions:

AWS: USA – Northern Virginia

 

AWS: Canada – Central

AWS: Brazil – Sao Paolo

AWS: USA

  • Northern Virginia
  • Ohio
  • Northern California
  • Oregon

 

AWS: United Kingdom - London

 

AWS: Germany - Frankfurt

AWS: Ireland - Dublin

AWS: France - Paris

AWS: Sweden – Stockholm

AWS: Italy – Milan

AWS: Bahrain

 

AWS: Singapore

AWS: Australia - Sydney

AWS: Japan - Tokyo

AWS: India – Mumbai

AWS: Hong Kong

 

 

Data Residency

Pega offers geographically segmented data residency services specific to its Pega Cloud offering.  When the client selects one of the available Deployment Regions in the applicable Subscription Schedule, then the client data stored in Cloud Data Storage, Decision Data Storage, and Cloud file Storage will be stored in the selected Deployment Region and will not be transferred or accessed by Pega from outside the selected Deployment Region, except at the client’s instruction or in connection with a support request submitted by the client.  Pega Cloud leverages multiple Deployment Regions; please review the tables to understand the regions powering your services.  Pega may provide network monitoring and system provisioning activities for the Environments from its network operation centers located inside and outside of the selected region or per the subscribed support services.

 

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