Deployment regions for Pega Cloud
This content applies only to Pega Cloud environments
This article is part of the Pega Cloud Subscription Documentation.
Clients select a Deployment Region in their client contract. Within the selected Deployment Region, Pega deploys and operates the client’s Environment(s), Cloud Data Storage, Cloud File Storage, and Decision Data Storage (these concepts are further defined in Pega client agreements).
Pega Cloud offers several additional cloud services that enhance Pega Intelligent Automation, 1:1 Customer Engagement, Customer Service, Sales Automation, and Client Onboarding. The regions associated with these capabilities are paired with Pega’s Deployment Regions, based on proximity and data sovereignty. Based on the client’s selected Deployment Region, additional services they subscribe to will be located in the appropriate paired region.
Clients may select one of the following available Deployment Regions.
Americas | EMEA | APAC |
AWS: Canada – Central | AWS: Germany - Frankfurt | AWS: Singapore |
AWS: USA – Northern Virginia | AWS: Ireland - Dublin | AWS: Australia - Sydney |
AWS: USA - Ohio | AWS: United Kingdom - London | AWS: Japan - Tokyo |
AWS: USA – Northern California | AWS: France - Paris | AWS: India – Mumbai |
AWS: USA – Oregon | AWS: Sweden – Stockholm | AWS: Hong Kong |
AWS: Brazil – Sao Paolo | AWS: Italy – Milan |
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GCP: USA-Northern Virginia | AWS: Bahrain |
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GCP: USA-Oregon | GCP: United Kingdom-London |
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GCP: Canada-Montreal | GCP: Germany - Frankfurt |
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| GCP: Belgium - St. Ghislain |
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"AWS-" denotes a region provided by Amazon Web Services. "GCP-" denotes a region provided by Google Cloud Platform.
Service Deployment Regions
The following cloud services are available in the regions listed below and are chosen based on the client-selected Deployment Region. For example, if a client chose the EMEA region AWS-Germany-Frankfurt for their selected Deployment Region, and also subscribed to Pega Workforce Intelligence, their WFI service would be deployed in the EMEA region of Ireland-Dublin.
Pega Workforce Intelligence is currently available to be deployed in the following regions:
Pega Workforce Intelligence Service Deployment Region: | Pairs with the following client-selected Deployment Regions: |
AWS: USA – Oregon
| AWS: Canada – Central AWS: Brazil – Sao Paolo AWS: USA
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AWS: Ireland – Dublin
| AWS: United Kingdom - London
AWS: Germany - Frankfurt AWS: Ireland - Dublin AWS: France - Paris AWS: Sweden – Stockholm AWS: Italy – Milan AWS: Bahrain
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AWS: Australia - Sydney
| AWS: Singapore AWS: Australia - Sydney AWS: Japan - Tokyo AWS: India – Mumbai AWS: Hong Kong
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Pega Digital Messaging is currently available to be deployed in the following regions:
Pega Digital Messaging Service Deployment Region: | Pairs with the following client-selected Deployment Regions: |
AWS: USA – Northern Virginia
| AWS: Brazil – Sao Paolo AWS: USA
AWS: Singapore AWS: Australia - Sydney AWS: Japan - Tokyo AWS: India – Mumbai AWS: Hong Kong
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AWS: Canada – Central
| AWS: Canada – Central
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AWS: Ireland – Dublin
| AWS: United Kingdom - London
AWS: Germany - Frankfurt AWS: Ireland - Dublin AWS: France - Paris AWS: Sweden – Stockholm AWS: Italy – Milan AWS: Bahrain |
Pega Co-browse is currently available to be deployed in the following regions:
Pega Co-browse Service Deployment Region: | Pairs with the following client-selected Deployment Regions: |
AWS: USA – Northern Virginia
| AWS: Brazil – Sao Paolo AWS: USA
AWS: Singapore AWS: Australia - Sydney AWS: Japan - Tokyo AWS: India – Mumbai AWS: Hong Kong
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AWS: Canada – Central
| AWS: Canada – Central
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AWS: United Kingdom - London
| AWS: United Kingdom - London
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AWS: Ireland – Dublin
| AWS: Germany - Frankfurt AWS: Ireland - Dublin AWS: France - Paris AWS: Sweden – Stockholm AWS: Italy – Milan AWS: Bahrain |
Legacy Web Chat (formerly Pega Chat) will service the following Deployment Regions out of these provider regions:
Legacy Web Chat Service Deployment Region: | Pairs with the following client-selected Deployment Regions: |
AWS: USA – Northern Virginia
| AWS: Canada – Central AWS: Brazil – Sao Paolo AWS: USA
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AWS: Ireland – Dublin
| AWS: United Kingdom - London
AWS: Germany - Frankfurt AWS: Ireland - Dublin AWS: France - Paris AWS: Sweden – Stockholm AWS: Italy – Milan AWS: Bahrain
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AWS: Australia - Sydney
| AWS: Singapore AWS: Australia - Sydney AWS: Japan - Tokyo AWS: India – Mumbai AWS: Hong Kong
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Pega Predictive Diagnostic Cloud is currently available to be deployed in the following regions:
Pega Predictive Diagnostic CloudService Deployment Region: | Pairs with the following client-selected Deployment Regions: |
AWS: USA – Northern Virginia
| AWS: Canada – Central AWS: Brazil – Sao Paolo AWS: USA
AWS: Singapore AWS: Australia - Sydney AWS: Japan - Tokyo AWS: India – Mumbai AWS: Hong Kong
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AWS: Ireland – Dublin
| AWS: United Kingdom - London
AWS: Germany - Frankfurt AWS: Ireland - Dublin AWS: France - Paris AWS: Sweden – Stockholm AWS: Italy – Milan AWS: Bahrain
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Pega Deployment Manager (v6) is currently available to be deployed in the following regions:
Pega Deployment Manager Service Deployment Region: | Pairs with the following client-selected Deployment Regions: |
AWS: USA – Northern Virginia
| AWS: Canada – Central AWS: Brazil – Sao Paolo AWS: USA
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AWS: United Kingdom - London
| AWS: United Kingdom - London
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AWS: Germany - Frankfurt
| AWS: Germany - Frankfurt AWS: Ireland - Dublin AWS: France - Paris AWS: Sweden – Stockholm AWS: Italy – Milan AWS: Bahrain
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AWS: Australia - Sydney
| AWS: Singapore AWS: Australia - Sydney AWS: Japan - Tokyo AWS: India – Mumbai AWS: Hong Kong
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Pega Voice AI is currently available to be deployed in the following regions:
Pega Voice AI Service Deployment Region: | Pairs with the following client-selected Deployment Regions: |
AWS: USA – Northern Virginia
| AWS: Canada – Central AWS: Brazil – Sao Paolo AWS: USA
AWS: United Kingdom - London
AWS: Germany - Frankfurt AWS: Ireland - Dublin AWS: France - Paris AWS: Sweden – Stockholm AWS: Italy – Milan AWS: Bahrain
AWS: Singapore AWS: Australia - Sydney AWS: Japan - Tokyo AWS: India – Mumbai AWS: Hong Kong
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Data Residency
Pega offers geographically segmented data residency services specific to its Pega Cloud offering. When the client selects one of the available Deployment Regions in the applicable Subscription Schedule, then the client data stored in Cloud Data Storage, Decision Data Storage, and Cloud file Storage will be stored in the selected Deployment Region and will not be transferred or accessed by Pega from outside the selected Deployment Region, except at the client’s instruction or in connection with a support request submitted by the client. Pega Cloud leverages multiple Deployment Regions; please review the tables to understand the regions powering your services. Pega may provide network monitoring and system provisioning activities for the Environments from its network operation centers located inside and outside of the selected region or per the subscribed support services.