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Configuring the Email Collection Interaction channel option

Updated on September 10, 2021

Use the Collections Interaction smart shape to update the associated collections case by attaching the selected email treatment and updating the history summary within the interaction channel. The actual email is sent to a customer’s email account by using the Send Email shape.


  1. In the Pega Customer Decision Hub portal, from the navigation menu, select Content > Actions.
  2. Open your action and, on the Flow tab, right-click the Collections Interaction smart shape, and then select Properties.
  3. In the Collections Interaction Properties window, select Email.
  4. In the Treatment field, press the down arrow to select the type of treatment from the list.
  5. Leave the following fields blank:
    • Audit note field
    • Enable navigation link check box
    • In the Advanced area, the Status and Tickets fields
      Using these fields within the context of Collections offers is not currently supported.
  6. Click Submit.
Note: Starting in version 8.5, Pega Customer Decision Hub™ is Pega's main solution for one-to-one customer engagement, combining the features available in previous versions of Pega Marketing™ and Pega Customer Decision Hub with many new features. Pega Marketing is no longer available as a separate product.
  • Previous topic Configuring the Call Collection Interaction channel option
  • Next topic Configuring the SMS Collection Interaction channel option

Related articles

Configuring the Mail Collection Interaction channel optionConfiguring the Call Collection Interaction channel optionCollections Interaction smart shapeConfiguring the SMS Collection Interaction channel option


Pega Collections 8.1 - 8.4 Pega Marketing for Financial Services 8.1 - 8.4 Pega Customer Service for Financial Services 8.1 - 8.6 Pega Customer Decision Hub for Financial Services 8.5

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