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Pega Collections and Pega Customer Decision Hub

Updated on September 10, 2021

In order to deliver personalized recommendations in your collections strategy, Pega Customer Decision Hub™ is leveraged in Pega Collections through the following use cases:

Note: Starting in version 8.5, Pega Customer Decision Hub is Pega's main solution for 1:1 customer engagement, combining the features available in previous versions of Pega Marketing and Pega Customer Decision Hub with many new features. Pega Marketing is no longer available as a separate product.
  • Identifying the best collections treatment for a customer
  • Initiating and stopping collections treatments
  • Recommending the best payment plan
  • Initiating a settlement plan
  • Starting and stopping a "broken promise" treatment
  • Starting a repossession process (a Right to Cure treatment)

These use cases are achieved through Decision Strategies, Offer Flows, Predictive Models, and other Pega Customer Decision Hub artifacts that support 1:1 customer engagement. For example, Offer Flows define the different types of treatments that a customer may receive. The Decision Strategy executes in real time, triggering the Offer Flow, to determine which option is best suited for the customer and their specific scenario.

  • Previous topic Legacy mode support in Pega Collections
  • Next topic Integration to Pega Customer Decision Hub for Pega Collections


Pega Collections 8.3 - 8.4 Pega Marketing for Financial Services 8.3 - 8.4 Pega Customer Service for Financial Services 8.3 - 8.6 Pega Customer Decision Hub for Financial Services 8.5

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