In order to deliver personalized recommendations in your collections strategy, Pega Customer Decision Hub™ is leveraged in Pega Collections through the following use cases:

• Identifying the best collections treatment for a customer
• Initiating and stopping collections treatments
• Recommending the best payment plan
• Initiating a settlement plan
• Starting and stopping a "broken promise" treatment
• Starting a repossession process (a Right to Cure treatment)

These use cases are achieved through Decision Strategies, Offer Flows, Predictive Models, and other Pega Customer Decision Hub artifacts that support 1:1 customer engagement. For example, Offer Flows define the different types of treatments that a customer may receive. The Decision Strategy executes in real time, triggering the Offer Flow, to determine which option is best suited for the customer and their specific scenario.