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Adopting customer composites (Pega Customer Service)

Updated on March 15, 2022

Version 8.6 of Pega Customer Service replaces the old customer composite feature with a new version of the feature that you can configure in App Studio. The new version of this feature is disabled by default so as not to interfere with existing composites. After you update your application, you can choose to adopt the new customer composite functionality by enabling the feature. If you are a new customer, the Application Wizard automatically enables this feature when you create your implementation application.

Pega CRM for Communications 8.6 Feature Adoption for Pega Cloud

If you use an industry version of the Pega Customer Service application, complete this procedure in the implementation application that you created for the industry version of your application, and not in the base application.

If you do not enable this feature, the Configure customer composites menu item that is used to configure composite tab content is hidden.

For more information about the new customer composite capabilities, see Customer composite. For information about the legacy customer composites feature, see the 8.5 version of Pega Customer Service Implementation Guide.

  1. In the header of Dev Studio, click ConfigureSystemReleaseToggles.
  2. In the Identifier column, locate the ConfigureComposites toggle, and then click the Edit icon on the right side of the row.
  3. Select the Enable toggle for all option.
  4. Click Submit.
What to do next: Configure the composite tabs and content. For information, see Customer composite.
  • Previous topic Adopting customer verification (Pega Customer Service)
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