The Customer Service for Communications 8.6 application includes the Next Best Action Advisor connector for Customer Service component, which is enabled by default.After applying any required hotfixes for this component, perform the following steps to add the component to your application:
- From Pega Marketplace, download the Next Best Action Advisor component for Customer Service.
- Log in to your implementation application as an operator with administrator credentials.
- In Dev Studio, click .
- In the Enabled components section, click .
- Upload the Next-Best-Action Advisor component that you downloaded from Pega Marketplace.
- Ensure that Enabled is selected, and then click OK.