This document describes how to install the Pega Customer Service for Communications and Pega Sales Automation applications that are part of the Pega Customer Relationship Management for Communications suite of applications. There is a single installer for the Pega Customer Service for Communications and Pega Sales Automation applications, but each application is licensed separately. If you purchase licenses for both Pega Customer Service for Communications and Pega Sales Automation, you can enable both applications in one installation.

• Completing the prerequisite tasks
• Backing up your system
• Installing the application